Patient Resources

We want you to be able to navigate our site and your visit as easy as possible, therefore we have compiled a list of resources that will help you along the way. This section will be updated with the most current information and resources available.

  • Parking Instructions
  • Help With My Patient Portal
  • Patient Handouts
  • Office Policies
  • FAQ's
  • Contact Us
Parking Instructions

Parking Instructions

Conveniently located near Lincoln Park, the Presence Center for Advanced Care building has its own parking garage attached to the building. Follow AMITA St. Joseph signs directing to the number 4. The entrance to the garage is located off Commonwealth Avenue, which can be accessed via either Surf Street or Diversey Parkway. Upon entering the garage you will receive a ticket which you may validate for $5 before or after your appointment at the lobby front desk on the first floor. Our office is Suite 700, located on the 7th floor.

Help With My Patient Portal

Patient Portal

Please review the video tutorials below for help in navigating your Patient Portal.

• New Patients: How to enter your medical history into the Patient Portal- Watch here

• How to send a secured message using the Patient Portal - Watch here

*Please note: Intramail messages are returned within 24-48 hours. If you have an emergency concern that needs urgent attention, please contact our office: 773-832-7443.

• How to reset your password to the Patient Portal - Watch here

• How to send a Refill Request using the Patient Portal - Watch here 

• How to download/use Patient Portal on your mobile device using PocketPatient - Watch here

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Patient Handouts

Patient Handouts

Please review the following handouts as they pertain to you.

Medical
Lasers / Light-Based Devices
Cosmetic

Office Policies

Office Policies

Please review the below documents before your first appointment.


• Financial Policy

• Privacy Policy

• Treatment of Minors Policy

• Cancellation Policy

FAQ's

FAQ's

What types of Insurance do you accept?

Dr. Conrad Most BCBS PPO and Medicare. No HMO plans.

Dr. Petersen Most Aetna, BCBS PPO, United Healthcare, and Medicare plans. No HMO plans.

Lauren Agostinacchio (PA) Most Aetna, BCBS PPO, United Healthcare, and Medicare plans.

No HMO plans..

**We also offer reasonable self-pay rates for those out of network or without insurance.

Contact Us

MON - THUR

8:00am - 5:00pm


FRIDAY

8:00am - 4:00pm

Call 773-832-7443 during business hours

Send a secured message using the Patient Portal

*Please note: Intramail messages are returned within 24-48 hours.

If you have an emergency concern that needs urgent attention,

please contact our office: 773-832-7443

New Patient Appointment Request
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Missed appointments / Cancellation Fee: 

The following no-show fees affect all patients who do not keep their scheduled appointment or who cancel an appointment with less than a 24-hour notice:

$30 general dermatology appointment

$50 cosmetic appointment

$150 surgery appointment

Patients who fail to show or cancel / reschedules an appointment without 24 hour notice will be charged the appropriate no-show fee. We will charge the credit card on file and email a receipt.

No future appointment can be scheduled until no show fees are paid.